We strive to provide 5-star service to our clients. If you are a new at Organic Salon of Stuart we ask that you contact us to reserve a complimentary consultation with one of our hair experts so we can assess your hair goals and what challenges need to be addressed.
Please review our Service Promise below to address any initial questions you may have:
· We reserve the right to request a FULL PAYMENT for any services in advance from any guest.
· There are NO refunds for any SERVICES performed.
· We stand behind our hair services, we will correct any challenges we have created with your color service within 7 days of the service.
We can only guarantee our color services if the prescribed products are purchased through Organic Salon of Stuart. Your services are an investment in you, please protect your investment to the best of your ability.
+ SERVICE WAIVERS: If you signed a Color Correction waiver prior to your original service, you waived your right to any additional services.
+ COLOR CORRECTIONS: All services that have been completed are subject to a determination of correction. The use of our salon products are required to be used for at home care to guarantee services. We will handle each correction on a client by client basis. If the client decides to request a different stylist than who performed the first service, additional fees may apply.
FUTURE RESERVATIONS:If there is a pattern of reservations that have been rescheduled, missed, or cancelled THE DAY OF the scheduled appointment may be subject may lose the privilege of creating a future appointment.
CANCELLATION POLICY: Appointments NOT cancelled 24 hours prior to scheduled appointment may be subject to a cancelation fee or No further bookings.
Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only.
No cash refunds will be given and No credit will be issued to your account.
· Product exchanges will only be for equally priced product or less.If there is a price differences the client will either hold a credit or be charged the difference plus tax.
· Damaged Items, Sale Items or Discontinued Items CANNOT be returned.
· There are NO refunds or exchanges on ANY tools (i.e. flat iron, blow-dryer, etc) sold. All warranties are provided through the manufacturers.
· Items purchased as a set can only be returned as a complete sets.
Products will not be accepted 15 days after date of purchase or if the product has been used.
PRODUCT DISCLAIMER: Our professional products cannot be exchanged past 15 days of purchase.