SALON SERVICES

We strive to provide 5-star service to our clients. If you are a new at Stuart Salon we ask that you contact us to reserve a complimentary consultation with one of our hair experts so we can assess your hair goals.

SCHEDULING POLICY
Time is important to everyone.
We value your business and ask that you please respect our scheduling policies.
Please understand that when you "No show" or fail to cancel an appointment without adequate notice, we miss that opportunity to fill that space.

Please review our Service Promise below to address any initial questions you may have:

APPOINTMENT POLICY

To respect the time of our team and all scheduled guests, we kindly ask that you review our booking policies:

• Late Arrivals:
Clients arriving 15 minutes late or more may result in appointment cancellation or modification. In these cases, a No Show fee may apply.

• Cancellations (Less Than 24 Hours):
Appointments canceled within 24 hours of the scheduled time will result in a 50% fee of services booked. This balance must be paid prior to rebooking.

• No Shows:
Missed appointments without communication will result in a 100% fee of services booked. This balance must be paid prior to booking any future appointments.

Please note, our salon reserves the right to require a credit card on file for any future bookings if we decide it is necessary.

GENERAL POLICY

· We reserve the right to request a FULL PAYMENT for any services in advance.

· There are NO refunds for any SERVICES performed.

· We stand behind our hair services, we will correct any challenges we have created with your color service within 7 days of the service.

We can only guarantee our color services if the prescribed products are purchased through Stuart Salon. Your services are an investment in you, please protect your investment to the best of your ability.

+ SERVICE WAIVERS: If you signed a Color Correction waiver prior to your original service, you waived your right to any additional services.

+ COLOR CORRECTIONS: All services that have been completed are subject to a determination of correction. The use of our salon products are required to be used for at home care to guarantee services. We will handle each correction on a client by client basis. If the client changes technician preference during correction time frame, additional fees may apply.

SALON PRODUCTS

 Retail products may only be exchanged if broken or damaged for equal or lesser value.

· Product exchanges will only be for equally priced product or less. If there is a price differences the client will either hold a credit or be charged the difference plus tax.

· Damaged Items, Sale Items or Discontinued Items CANNOT be returned.

· There are NO refunds or exchanges on ANY tools (i.e. flat iron, blow-dryer, etc.) sold. All warranties are provided through the manufacturers.

· Items purchased as a set can only be returned as a complete sets.

Products will not be accepted 15 days after date of purchase or if the product has been used.

PRODUCT DISCLAIMER: Our professional products cannot be exchanged or returned unless broken or damaged